Terms & Conditions

1. Prices & Payment

All treatment and product prices are clearly displayed on our website and in our online booking system. All prices include 21% VAT unless stated otherwise. Special offers are valid only during the promotional period stated or while stocks last.

2. Appointments and Cancellation Policy

Rescheduling or cancelling your appointment? At Total Footcare, we work by appointment only to ensure every client receives the time and attention they deserve.

If you are unable to attend your appointment, you can reschedule or cancel your booking free of charge up to 24 hours in advance via our online booking system. Alternatively, you can contact us by phone, email or WhatsApp.
Appointments cancelled less than 24 hours before the scheduled time, cancelled on the same day, or missed without notice (no-show) will be charged in full .

We appreciate your understanding, as timely cancellations allow us to offer the appointment to another client .

Running late?
If you arrive more than five minutes after your scheduled appointment time your treatment may need to be shortened to avoid delays for other clients. The full treatment fee will still apply.

Changes to your treatment
If you decide to cancel part of your booked treatment, such as gel polish or nail repair, please let us know before your appointment. Time has been reserved specifically for these services. Without prior notice, the booked treatment will still be charged.

Exceptional circumstances
We understand that unforeseen circumstances can occur. In exceptional situations, and where reasonable evidence can be provided, we may decide not to charge for the reserved appointment.

3. Treatments

All treatments are carried out with the utmost care, professionalism and in accordance with accepted professional standards.

4. Liability

Total Footcare cannot be held liable for any damage, injury or adverse effects resulting from incomplete or incorrect information provided by the client regarding medical conditions, medication, occupation or lifestyle.

5. Guarantee

We provide a seven-day guarantee on both treatments and products. This guarantee does not apply if:

the aftercare advice provided has not been followed;
products have not been used according to the instructions;
the complaint is reported more than seven days after the treatment or purchase.

Any complaint regarding a treatment or product must be submitted to Total Footcare in writing as soon as possible, and no later than seven days after the treatment or purchase. We will respond within seven days of receiving your complaint. If the complaint is found to be justified, the treatment will be repeated free of charge as originally agreed.

6. Damage

Clients are responsible for any damage they cause to the furniture, equipment or products belonging to Total Footcare.